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Return & Refund

Policy Note

At Builderscollection we are committed to provide you the largest range of carefully selected items & goods and deliver an easy shopping experience.

Your satisfaction is our only ultimate goal!

The products you want to return should be in original condition as you received it and  the brand packaging should be intact. All you need to do is initiate return request as under:

  1. INITIATE A RETURN
  • Log on to ''My Account''
  • Go to ''View my orders'' in ''My Account''
  • Click on RETURN THIS ITEM for the item you wish to return
  • Select a reason for return
  • Fill up reverse pick up date and time
  • Upload supporting photographs of item and click ''Submit Return Request''
  • Call us if you are a Guest User +913360500552
  1. PICK UP
  • Handover the item you wish to return to the vendor’s executive
  • That's it. Your work is done!

Once return claim is accepted, refunds will be processed within 3 working days and a Multicity Cheque/ Demand Draft will be sent to the registered address between 3-7 working days.

 

Terms & conditions:

Builderscollection allows return of products for 2 days from delivery in all the following cases:

  • Physical damaged product at the time of delivery
  • If sealed package of branded products is open
  • The packet was empty / some item or accessory was missing
  • The product was defective,
  • Significantly different from the description given (wrong size, colour, quality or material related issues)
  • The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners.  The refund amount will be equal to the Paid up amount for an item.
  • On certain items like Lights, Adesives & Tools Seller's or Brand's Warranty may supersed Builderscollection Money Back Guarantee.
  • Seller will pick up product that you wish to return from your doorstep; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us.
  • Items must be returned in new and unopened condition with all the original packing, tags, peripherals, warranty/ guarantee card, freebies and accessories including straps and locks intact.
  • Customized orders cannot be returned.

Builderscollection allows Cancellation of order within 12 hours from completion of transaction.

Customers can logon to http://www.builderscollection.com to view order status and process cancellation request.