Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +913360500552, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@builderscollection.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the top of the home page. You can also type the tracking number in the tracking section on the website of the service provider (e.g. Gati). The order status would provide detailed information of your package location.

You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner. We cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

Most of the items will be shipped together for a single delivery. In some cases the other items may be shipped separately, at no extra charges. Arrival of second shipment may be delayed by 7-10 days from the first shipment.

No. We anyways ship across the items as soon as they are available for dispatch. Our shipping timelines are decided keeping in mind the time it might take to get the item available, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

Shipments are reflected as RTO (Returned To Origin) under the following circumstances: • You were not available when the courier person reached your address • The address provided was insufficient • You were not contactable on the number you provided • You refused to accept the delivery • You did not have the payment ready for COD orders. In case you wish for us to ship the item again, please get in touch with our Customer Care team for a quick solution by dropping an email at: care@builderscollection.com.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team by dropping an email at: care@builderscollection.com. We will either get it repaired onsite or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not authorized to open the packages. Please note that their duty is to deliver the goods to the customer as they are not directly employed with Builderscollection. You are requested to cooperate with them and not force them to open the packages etc.

By A/c Payee Cheque (Multi City). It will be sent by courier to your registered address available with us. An email will also be sent to your registered email ID with AWB/CN no.

Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the products, please drop an email at: needhelp@builderscollection.com

They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add the product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link on the top right-hand corner of the page.

We do not accept International cards for payment at the moment. Please contact our customer care by dropping an email at: accounts@builderscollection.com if you need more help with international payment options.

No, the GST is not included in the price of our products. All taxes are extra as per actual.

No, it is not possible to change it. Finish details are shown on the item page.

Your order is sent for dispatch from our warehouse. If the Order Status is showing pending, please do not panic. Once the order is shipped you will also get notifications by email and SMS.

For the ready Items we take about 7-10 days to deliver the product. Your order status is updated to you via emails or SMS at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +913360500552, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@builderscollection.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the top of our home page or on the logo of logistics partner. The order status would provide detailed information on your package and the tentative delivery date.

The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor of the apartment/building.

Yes, we ship overseas also. You can order offline by giving contact details and detailed requirement by providing SKU Codes, Quantity UOM, Finish (If Any). We will quote best rates. Payment, 100% advance through net banking. Bank details will be shared with the quotation. Goods will be dispatched after receiving full payment.

We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

Please see if someone else accepted delivery, check with family members, neighbours, security, the mail room, reception, and anyone else who may have accepted the delivery. If you are not able to track the whereabouts of the item, please contact our Customer Care team by dropping an email at: care@builderscollection.com and we will assist you.

We constantly update our product range, so we invite you to visit our website frequently. You can also subscribe to our Newsletter and promotions and we will send you regular updates about our products and promotions via Email or SMS. You can also follow us on our Social Media platforms like Facebook, Twitter, Instagram, Google+, Linkedin.

Please click on 'Sign In', which is located on the top right-hand side of the website above the Search bar. A page will open. Fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation email in your mail box registered with us.

We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Wallet Payments, Bank Transfer, Cheque Payment & Cash on Delivery (COD) option

Your information will not be sold or passed on to third parties. Your privacy is important to us! Read more about how we protect your privacy under "Privacy Policy".

Yes, you can take input credit for the GST you pay on our products. Please enter the GSTIN number at the time of placing the order with the other relevant details. Also, make sure you send us an email for the same with your order details so that the input credit could be approved by our finance team in the GST server. However, this scheme is only applicable to Business to Business transactions where the purchasing company is GST registered.

Trained personnel or local carpenter can do the installation job.

Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +913360500552 Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@builderscollection.com. We'll send subsequent email(s) when your product is, shipped, including tracking information (if available).

We kindly ask you to call our Customer Service centre on +913360500552, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@builderscollection.com. We will try our best to help you with the change of address.

We currently do not do gift-wrapping service.

Usually courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately by dropping an email at: care@builderscollection.com

We offer comprehensive sales support like suggesting items as per requirement and budget. You can feel as if you are buying offline from the wholesale market. You can email us on help@builderscollection.com by raising a support request. All our products come with standard manufacturer warranty (wherever applicable)If you have any issues with any product bought through us - under warranty or even out of warranty, just email us at: help@builderscollection.com and raise a support request. We take away all your hassle of getting products fixed.We will coordinate with the manufacturer and get the product fixed or replaced under warranty.If the product is out of warranty, we will serve you by giving suggestions.

Please click on the 'My Account' tab on the top right-hand side of the page. You will then be prompted to log in. Enter your account details and press log in. Go to ‘My Account’ tab and click it. Click on 'Edit Profile' to update your details and 'Save' once you are finished to save the changes.

• Credit Cards: You need your card, which has the details of cardholder's name, number, CVV and the expiry date. Apart from this you also need to have your 3D secure password / OTP • Debit Cards: Keep your card, which has the details of cardholder’s name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OTP or IPIN handy as well. • Net Banking: Keep your account number or Customer ID as well as your IPIN/ OTP handy

The Builderscollection team will never ask you to share any of your payment details over email or over the phone. In fact, you should not be sharing this information with anyone else.

• During the payment process using Net banking, you may be redirected to your bank website. Once your transaction is completed you will be brought back to www.builderscollection.com website with your order details. • Never press the browser back button when the transaction is still currently being done.

Transactions could fail due to multiple reasons. Please check for the following: • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking). • Your Internet connection is not disrupted in the process If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above accounts@builderscollection.com

All successful transactions will receive a confirmation email or an SMS. If you have not received confirmation via email or SMS do write to us at: accounts@builderscollection.com giving all the details i.e. Order No, Payment Amount and mode of payment.

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Care Center on Phone: +91 3360500552, Monday-Saturday (10 AM - 6.30 PM).

GST rates vary from product to product. As per the current Gazette 18% GST are on most of the items, listed here for online sale.

As per the Government guidelines, this scheme is only applicable to Business to Business transactions where the purchasing company is GST registered. This facility is not applicable to consumer(s) or end user(s).

Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.

When you order from our website, we take about 7-10 days to deliver the product.

All products will be delivered together.

We provide chargeable delivery throughout India through our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. Heavy items will be delivered in the ground floor of the apartment. On their own the buyer will have to lift the goods to the desired place/address/location.

Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD) by logistics partner, in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with corrugated boxes and PVC bags. Any defect or damage must be reported to the delivery person and to the Builderscollection customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan / Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Builderscollection. Also please inform about any damage or complaints on Customer care number +913360500552, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@builderscollection.com.

No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc.

It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Care team by dropping an email at: care@builderscollection.com and we will ensure that your order reaches you.

In case Builderscollection decides to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 30 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Builderscollection but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

We look forward to hearing feedback about our products. Please feel free to send us feedback to: care@builderscollection.com

Click Need Help and fill up the page. You can even upload pictures. Our customer care centre will write an email or call you back to give you a solution between Monday to Saturday (10 AM - 6.30 PM).

Absolutely. Shopping at Builderscollection.com Lane is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your payment is completed as it is submitted directly to the payment gateway/bank.

No, customization is not possible on our items. All items are manufactured as per standards.